Looking for a great service department, parts and sales
team?
Hinshaw's Motorcycles of Auburn
Prior to working at my current company I was a auto
mechanic. I'm very picky when it comes to service and like most folks, I
like superior service shops that have fair prices. For me, in most cases, it doesn't make
sense to do my own work unless it's bolt on stuff. Since I'm very busy, I choose to purchase
the labor and avoid spending my time. This allows for more quality riding
time. I have used many shops in the Puget Sound area and have to
recommend Hinshaw's in Auburn. Hinshaw's has a very professional service
team and quality and customer satisfaction seem to be a large part of their
statement of work. Stop in and see them. Walk back to the service department
and you will notice there are plenty of windows into the shop. Unlike other
shops I have been to, they have nothing to hide. You will notice how
clean their shop is kept. Counters are clean and carpeted to protect your
chrome and paint as parts are removed for service access. If they have the
time they will wash your bike. Need an oil change or tune today? Hinshaw's
has always told me to drop the bike off first thing in the morning. It has
always been completed by days end. I have not had to make one appointment
and this includes during peak riding season. When your service is complete
you will receive a follow up phone call to see if you were satisfied.
Another indication that they care about the customers experience. I
have been equally pleased with their sales, parts and accessories
departments.
The world needs more like Hinshaw's.
7-24-2008 - 12,000 miles came quickly and the
need for a new tire was inevitable. The last bit of tire seemed to
disappear allot faster then I figured it would be. This is most
likely due to the summer temperatures and my passion for pushing my
wing through the turns a bit harder then most. With a ride planned
for Saturday to MT Baker and another Sunday to MT Rainier I was
concerned about the tire to say the least. Hinshaw's took me in
without an appointment as they always have and performed my 12,000
mile maintenance and mounted a new Dunlop Touring Elite III.
Everyone makes mistakes and due to a misunderstanding a Dunlop 250
was mounted. The Mechanic John asked me why I wanted the 250. It was
then we both realized the wrong tire was mounted. They were
extremely busy on this day and mistakes happen. God knows I make
enough of them. John was now off the clock but he clocked back in
and in no time he had the Elite III mounted and balanced and
finished up with a wipe down of the front end to remove any finger
prints etc. When he brought my wing around the bike had been washed
for me as well. This was a big relief as I was trying to find time
the last week to wash it. Once again I am extremely pleased with
Hinshaw's service department and appreciate Johns diligence to put
out the highest quality work. The wing rides like a dream on the new
tire and once again I walk away a happy customer. When dealing with
service department as a customer keep in mind they too are human and
at some point in time will make mistakes. What sets the great shops
a part from the standard shops is how they make things right.
Now you know the scoop on the shop. I'm currently
considering the purchase of a 2009 Suzuki Bandit as a second bike to ride
on my shorter trips. I will keep you informed how the whole
interaction with the sales team goes. If I decide to do this it will
be the 3rd bike I purchased from Hinshaw's in 3 years. That's about
$37,000 I have spent on bikes alone not counting the gear or the
Bandit. It will
be interesting what kind of deal a 3rd time returning customer gets
on a new bike. Hey we all like a great buy right?
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